Privacy Policy

At Shipperd.co ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our parcel forwarding and international shipping services.

1. Information We Collect

To provide international shipping and customs clearance services, we collect specific personal data, including:

• Personal Identification: Full legal name, email address, phone number, and physical shipping address.
• Identity Verification Documents (KYC): Copies of your National ID, Passport, or Residency ID. This is strictly required by customs authorities in Egypt, Saudi Arabia, UAE, and other destinations to clear your shipments.
• Shipment Data: Details of the packages you receive at our warehouses, including invoices, product descriptions, values, and tracking numbers.
• Payment Information: Credit card details or digital wallet information (processed securely by third-party payment gateways; we do not store full credit card numbers).

2. How We Use Your Information

We use your data solely to facilitate the logistics of your packages:

• Order Fulfillment: To receive, consolidate, and ship your packages from our US/UK warehouses to your destination.
• Customs Clearance: To declare your items to customs authorities. Your ID/Passport copy is submitted directly to customs brokers to legally clear your goods.
• Communication: To send you notifications about package arrival, shipping fees, and delivery updates.
• Security & Fraud Prevention: To verify your identity and prevent the shipping of prohibited or illegal items.

3. Disclosure of Your Information

We do not sell your personal information. However, to operate our service, we must share specific data with the following third parties:

• Customs Authorities: We are legally required to provide your name, ID copy, and invoice details to customs officials in the destination country.
• Shipping Partners: We share your name, address, and phone number with carriers (e.g., DHL, FedEx, Aramex) to deliver your package.
• Warehouse Operators: Staff at our global warehouses access package details to inspect and repack your items.

4. Data Security

We implement administrative, technical, and physical security measures to protect your personal information. Your ID documents are stored on encrypted servers and are only accessed by authorized personnel for customs clearance purposes.

5. International Data Transfer

Since we operate globally, your information will be transferred to and processed in countries other than your own (e.g., the United States, United Kingdom, and your destination country). By using Shipperd.co, you consent to the transfer of your information to these regions for shipping purposes.

6. Data Retention

We retain your personal information for as long as your account is active. We may retain certain shipment records and invoices for up to 5 years as required by tax and customs laws. ID copies are retained as long as necessary to facilitate your ongoing shipments.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account (subject to legal retention requirements for past shipments).

To exercise these rights, please contact us at support@shipperd.co.